Your customers’ expectations drive everything we do.
Organizations inspire confidence as they build distinctive capabilities that delight customers and enhance key relationships. When organizations make and keep the right promises, customer experience improves, investor confidence increases, employees are invigorated, and society benefits.
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Dave Ulrich and Norm Smallwood are global leaders in strategic HR and Leadership development. Together, they have authored over 30 books and published hundreds of articles in leading magazines. Their unique perspectives and globally-recognized research inform everything we do.
About us
Case Studies
Targeted People and Organization Investments
Learn how a large healthcare organization used the Organization Guidance System to pinpoint human capital investments that target specific business results..
HR Transformation That Lasts
Learn how RBL led an HR transformation for a healthcare organization to create an HR operating model that will last.
Latest Thinking
What does the new HR Competency Model mean for me?
Key concepts to help HR professionals progress in accelerating business, advancing human capability, mobilizing information, fostering collaboration, and simplifying complexity.
Where have we been and where are we going: The HRCS Competency Model from Round 1 to Round 8
New HR Competency Model sits on the shoulders of past models to answer the question, “How can HR accelerate the business through advancing human capability?”
New HRCS 8 Competency Model Focuses on Simplifying Complexity
Results for HRCS 8 highlight a new focus on simplifying complexity, accelerating business, advancing human capability, fostering collaboration, and mobilizing information.